Return & Refund Policy

At Daisy Ribbon, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be unworn, unused, and undamaged.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by valid proof of purchase.

Items that do not meet these requirements may not be accepted.

How to Return an Item

To request a return, please contact our customer support team at support@daisyribbon.com before sending the item back.

Once your return request has been reviewed and approved, we will provide you with the return address and further instructions.

Please be aware that all approved returns must be sent to our designated international returns center located in China. We do not currently operate a return facility within the United States.

Before requesting a return, please note:

All return shipping costs, including any applicable international postage, customs charges, or handling fees, are the responsibility of the customer, except where otherwise required by applicable law.
Daisy Ribbon does not provide prepaid return labels for standard returns.
Return shipping costs are non-refundable unless otherwise required by law.
You may use a shipping carrier of your choice, provided the service includes valid tracking.
We strongly recommend checking the estimated international return shipping cost with your chosen carrier before sending the package.
Customers remain responsible for returned packages until they have been successfully delivered to our returns center, subject to applicable law.
After shipping your return, please provide us with the tracking number so we can monitor its progress.
Items returned without prior approval or sent to an address other than the one provided by our support team may not be accepted.
We are not responsible for returned packages that are lost, delayed, damaged, or held by customs during transit, except where required by applicable law.

Please do not send your return to the address shown on the original package, as this may not be the correct return address. The correct return address in China will be provided after your request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery, whenever possible, and provide:

Your order number.
Clear photographs showing the item and the issue.
A brief description of the problem.

Once the issue has been reviewed and confirmed, we will provide an appropriate solution, which may include a replacement or refund.

Please do not return a damaged, defective, or incorrect item unless instructed to do so by our customer support team.

The 48-hour notification request does not limit any rights you may have under applicable consumer protection laws.

Exchanges

We do not offer direct exchanges.

If you would like a different size or style, please return the original item in accordance with this policy and place a new order.

Refunds

Once your returned item has been received and inspected at our returns center, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to process and display the refund in your account.

Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our part, the item is confirmed to be damaged, defective, or incorrect, or otherwise required by applicable law.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Store: Daisy Ribbon

Email: support@daisyribbon.com

Website: www.daisyribbon.com